Due to the nature of our product and for sanitary reasons we do not offer returns or exchanges. If an item arrives damaged due to shipping we will do our best to assist you. We require you to send the following information by email: your name, order number, photo of outside of package (i.e box, envelope), and photo of damage to product. We will then file a claim with the shipping carrier. As long as all criteria is met we will replace your damaged items. Not responsible for lost or stolen items. Please plan to have items delivered to a secure location and/or person. 

T Essentials products are handcrafted in small batches. We aim to have orders shipped within 48-72 hours. 

During warmer months shea butter products may melt during transport by shipping carrier. If this occurs place in a cool dry place until butters solidify again. When Shea butters are continuously melted and re solidified they can develop a grainy texture. A grainy texture isn't a sign of "bad butter", and you can still use this butter safely on skin.